Support

Fix a print or OCR problem.

Work through the checks below first. If the problem remains, send the device, printer, label, and app details so the setup can be identified.

When Contacting Support

Send the details that identify the setup.

A short problem description is useful only when it includes the hardware, software, transport, and label configuration involved.

  • 01app version and build number from the app or App Store listing
  • 02iPhone or iPad model
  • 03iOS version
  • 04Zebra printer model
  • 05printer connection type: Wi-Fi or Bluetooth
  • 06label size and DPI
  • 07a short description of the problem

Printer Troubleshooting

Work through the printer path in order.

Before contacting support, start with media and power, then check the selected settings and transport.

  1. 01Confirm the Zebra printer is powered on and has the correct labels loaded.
  2. 02Confirm the selected label size in Settings matches the physical media.
  3. 03For Wi-Fi printing, confirm the phone or tablet and printer are on the same local network.
  4. 04For Bluetooth printing, confirm the printer is paired with the device and Bluetooth permission is allowed.
  5. 05Run a test print from Settings.
  6. 06If the printer was asleep, try printing again after the app reconnects.

OCR Troubleshooting

Give the analyzer display a clean, square view.

If gas analyzer OCR does not detect the expected values, improve the image first. Use manual entry whenever the result is unclear.

  • clean the analyzer display
  • avoid glare and reflections
  • fill the camera guide with the analyzer screen
  • use the test-image picker to verify the workflow
  • enter values manually whenever OCR output is unclear